Kaitaupua Mauri Ora Coordinator

Can you empathise and work effectively with a diverse student population?

• Do you have customer relationship management and front-line reception experience?
• Are you wanting to develop your administrative skills in a medical, counselling, or similar environment?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Kaitaupua - Mauri Ora Coordinator to work within our Support Team at Mauri Ora - Student Health and Counselling on a fixed-term, part-time basis.

We’re looking for someone who can be flexible with the days they work to help meet team and service needs.

Key responsibilities:

• Mauri Ora’s customer/student-facing reception is operated efficiently with a welcoming and professional manner. This includes reception duties and phone answering in a medical environment.
• Student information is gathered accurately at every opportunity and records are updated and maintained.
• Assisting with data and information analysis and processing.
• Undertaking the financial administration tasks associated with student appointments.
• Undertake a range of other administrative tasks as required and provide support to key projects from time to time, including quality and improvement initiatives.

Ō pūmanawa - About you

This role is busy and challenging at times but also extremely rewarding and interesting for the individual with the right temperament. A good sense of humour will go a long way. This is a fantastic opportunity for someone who wants to develop their administrative skills in a medical, counselling, or similar customer focused environment.

You will:

• Have a customer service mindset and administrative skills with a desire to learn.
• Have a bubbly personality, and excellent communication skills with an ability to work and empathise with a diverse student population with a keen attention to detail.
• Have the ability to remain calm under pressure and thrive in a dynamic and fast-paced environment.
• Be a proficient and confident user of technology.

Key requirements:

• Outstanding customer relationship management experience and proven experience in front-line reception work in a medical, counselling, or similar customer focused environment.
• Proven experience in administration work, work processes, records and information management.
• Proven experience with Windows-based computer packages including Microsoft Office.
• Proven experience with general office procedures and equipment (e.g. photocopier, fax, phones, filing systems).
• Strong written and verbal communication skills.
• Experience in working effectively in a multicultural environment.
• Please also note, this role requires safety checking through the police vetting system under the Vulnerable Children Act 2014.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy:13 February 2026.