Receptionist

Receptionist / Office Administrator

About Contact Solar

Contact Solar is a well-established national company within the renewable energy sector, with over 10 years of successful trading and a proven track record of delivering high-quality Solar PV and battery installations across the UK.

We are proud to be MCS-registered, HIES and Which? Approved, and known for setting high standards in workmanship, compliance, and customer care. Our reputation has been built on trust, transparency, and consistently exceeding customer expectations.

At Contact Solar, our people are at the heart of everything we do. Our ethos is founded on excellence, accountability, and teamwork. We look for individuals who bring a positive, proactive attitude, a strong work ethic, and a genuine commitment to going above and beyond for customers and colleagues alike.

As a growing business, we invest heavily in our teams through structured training, clear progression pathways, and long-term career opportunities.
- When you join Contact Solar, you’re not just taking a job - you’re joining a company that values your contribution and supports your future!_

The Opportunity

We’re looking for a receptionist to join our growing team. This role is ideal for someone who enjoys a fast-paced office environment, has excellent communication skills, and wants to build a long-term career within a growing business.

You don’t need years of experience - full training will be provided by an experienced member of the team. What matters most is attitude, reliability, and a genuine desire to deliver great customer service.

Key Responsibilities

The primary focus of this role is handling inbound calls and delivering a professional first point of contact for our customers.

Responsibilities include:

• Answering inbound calls from customers and external engineers, meeting call-handling KPIs
• Managing customer enquiries efficiently and professionally
• Logging and updating customer information accurately on internal systems
• Supporting customers through the each stage of their journey with Contact Solar
• Providing general administrative support (letters, scanning, filing, printing)

We’re looking for someone who:

• Has a confident and professional telephone manner
• Is organised, reliable, and able to work to deadlines
• Can manage multiple tasks in a busy environment
• Has strong written and verbal communication skills
• Is comfortable working to targets and KPIs
• Brings a positive, upbeat attitude to the team
• Wants to grow and develop within the company long term

Experience required:

• Customer service experience: 1 year (required)
• Administrative experience: 1 year (required)

Career Progression

We are committed to developing our people and offering genuine long-term career opportunities. Many of our team members have progressed into other departments and management roles.

Our career pathway structure:

• Level 1: Entry-level role / beginner (approx. first 6 months)
• Level 2: Added responsibilities (approx. 1 year)
• Level 3: Strong performance with increased responsibility (approx. 2 years)
• Level 4: High-level performance (approx. 4 years)
• Level 5: Management level (approx. 5-7 years)

This role is ideal for someone who wants to grow with the business and progress into other areas or leadership positions over time.

Benefits

• Competitive salary of £24,000 per annum (with increase following successful probation)
• Monday to Friday working hours, including an early finish on Fridays
• No evenings or weekend working
• 30 days annual leave (inclusive of Bank Holidays)
• Company pension scheme
• Free on-site parking
• Access to Health Assured Employee Assistance Programme (24/7 confidential support, wellbeing resources, and advice)
• Annual company events and team socials
• Clear progression and internal promotion opportunities
• Ongoing investment in training and professional development

Job Types: Full-time, Permanent

Pay: From £24,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In person