Descrição
Full-time permanent opportunity available at Westpac’s Malaga branch:
Be supported to hone your leadership skills and inspire others:
Empower your team to empower your community:
Be genuinely rewarded for the experience you bring
Create your best future and join Westpac as a Bank Manager at our Malaga branch!
What’s the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community you're proud to call your own.
Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience - and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success - holding financial, risk and operational accountability - ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’, success.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help?
- Hold accountability for complianceand riskmanagement - build a culture of doing the right thing
- Take ownership of resolvingcustomer concerns effectively and efficiently
- Drive customer acquisition, serviceand retention- building genuine connections with our customers and the community
- Leadand upliftfrontline staff through training, mentoring and performance management
- Drive resultsthat have a clear, positive and direct impact on overall branch performance- with responsibility for profit and loss
What do I need?
- Strong leadershipexperience, ideally gained in a Retail Banking environment (preferred, not essential)
- Proven experience of holding accountability for riskand compliance, staff performanceand customerexperience
- High-energy, with an ability to inspireand motivatea diverse team
- Experience of working to fulfil businessperformance targetsand **spur growth:
- Ability to effectively de-escalateand address challenging situations by using strong communicationand problem-solvingskills
Why join us?
We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.