Client Support Worker

Client Support Worker:

• Date: 27 Jan 2026
• Location: Wollongong, NSW, AU, 2500
• Requisition ID: 2025

About Us:
The St Vincent de Paul Society is a leading provider of community support services, who are committed to serving people in need in our community and shaping a more just and compassionate society.

_ For more information about working at Vinnies please click here._
- SCHCADS Award: hourly rates range from $38 -$41 (dependent on experience):

• Max-term full-time contract | Monday - Friday:

• Generous tax-free packaging benefits: to boost your take-home pay:

• Career development: we pride ourselves on career development pathways for all employees!

Your Role:
Join a* passionate and dedicated teammaking a real difference in homelessness and housing support! In this dynamic role, you’ll help create a safe and welcoming space that empowers clients on their journey toward stable housing. This role supports the Coniston Hub Space by contributing to a welcoming, inclusive environment for people experiencing or at risk of homelessness, and by helping connect individuals with services that support stable, long-term housing and wellbeing outcomes. Collaborating closely with the case management team, you’ll play a key role in *delivering high-quality, client-centered servicesaligned with individual case plans, fostering a respectful and supportive environmentevery step of the way.

Your Responsibility:

• Provide diverse support to clients in line with their case plans and collaborate with the case management team.Maintain daily records and ensure accommodation services meet quality standards.
• Flexibility to work various shifts, including nights and weekends, as needed.
• Deliver client support consistent with the Client Service Delivery Model (CSDM) and trauma-informed care practices.
• Maintain a respectful, non-judgmental, and inclusive approach at all times.
• Assist clients in following service rules and address their primary needs.
• Create a safe, welcoming environment and oversee client activities and programs.
• Support case management tasks, liaise with staff, and provide accurate client information and support.
• Maintain professional, up-to-date client records and advocate for clients with external agencies as needed.
• Transport clients as required and meet service targets set by supervisors or external agencies.
• Adhere to accommodation standards, including client orientation, room organisation, inspections, meal service, and maintaining a clean environment.

You Will Need:

• Experience in a support role, preferably within homelessness or housing services.
• Understanding of trauma-informed care practices and the Client Service Delivery Model (CSDM).
• Ability to work effectively with a diverse client population in a respectful and inclusive manner.
• Strong organisational skills and attention to detail in maintaining records and case notes.
• Flexibility to cover various shifts as needed, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

We Offer:

• Supportive Team - Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay - Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression - Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth.
• Wellbeing Support - EAP and wellness services to support your mental and physical well-being.
• Inclusive Culture - Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits - 5 days Sorry Business Leave, Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.