Descrição
Adviser Onboarding Officer
Permanent, Full-time
Hybrid - 3 days at our Derby office, 2 days working from home
£25,200 plus benefits
About the role
We’re on the lookout for an Onboarding Officer to join our growing Adviser Onboarding team - the friendly detectives who make sure every Mortgage Adviser joining MAB’s network is exactly who they say they are and meets our high standards.
What you’ll be doing
- Building great working relationships with business owners, regional managers, and individual applicants
- Running internal and external searches on applicants to ensure everything stacks up
- Answering adviser queries with confidence, clarity and a friendly tone
- Being a positive ambassador for the MAB brand
- Completing thorough reference checks
- Carrying out due diligence activities for all advisers
- Maintaining accurate adviser and business records across internal systems and provider platforms
About You
You’re naturally curious, love getting things right first time and enjoy speaking with people from all walks of life. You’re calm under pressure, organised by instinct, and always happy to go the extra mile to uncover answers and smooth out bumps in the journey. To be successful in this role, you will have:
- Experience delivering excellent customer service
- A knack for building positive relationships
- Strong attention to detail
- Tenacity and an inquisitive mindset
- Ability to work to targets and tight deadlines
- A solution-focused approach to challenges
- Confident with the Microsoft Office suite
- Organised, structured and steady under pressure
A quick note
Please note this is not a Recruitment or HR role, it sits within our Sales division, focusing on adviser onboarding and due diligence rather than talent acquisition.
The internal title for this role is 'Onboarding Case Officer'.
?? Recruitment Process
1st stage: In-person interview with the Hiring Manager and a member of the team.
What’s In It For You?
?? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
? Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
?? A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
?? A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome
Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
To see our company ratings please click below:
**Capital House, Derby, DE24 8QR