Descrição
Location: Gangtok, Sikkim
Job Summary:
As the first point of contact for our guests, the Front Office Associate will be responsible for creating a warm, welcoming experience that reflects the hospitality of Sikkim. You will manage the entire guest lifecycle that include check-ins to final billing and check-outs—ensuring that all guest needs are met with professionalism and care.
Key Responsibilities:
- Check-in & Check-out: Warmly welcome guests upon arrival, verify reservations, and complete registration processes (including collecting ID proofs as per local regulations). Conduct smooth check-out procedures, ensuring keys are returned and guests are thanked.
- Billing & Payments: Manage the hotel’s billing system (PMS) accurately. Post charges for room service or other amenities, process cash and card payments, and provide clear, itemised final bills to guests upon departure.
- Guest Communication: Act as a local "concierge" by providing information on Gangtok’s attractions, arranging local taxis or tours, and responding promptly to guest requests or complaints.
- Department Coordination: Liaise daily with the Housekeeping and Kitchen teams to ensure rooms are ready for arrivals and guest special requests (like extra blankets or specific meal times) are fulfilled.
- Handle inquiries, requests, and complaints promptly and professionally
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off
Work Location: In person