Descrição
Location: South Dublin
- 2 days on site
6-7 months contract(with option to perm)
Salary:€41,000
Interviews next week
We’re working with a leading insurance provider in Ireland that’s looking to bring a Complaints Handling Specialist onto their team. This is a backfill position due to maternity cover—a great opportunity to join a stable and supportive team that plays a key role in customer outcomes and regulatory compliance.
What you’ll be doing:
You’ll be part of the dedicated Complaints Team (currently 5 people), reporting directly into the Complaints Manager. Your main focus will be managing and investigating customer complaints—informal and formal —received through the sales channels.
This role also involves:
- Investigating formal complaints and preparing well-structured responses
- Supporting complaints escalated to Financial Services
- Identifying trends, root causes, and areas for improvement from complaint data
- Flagging quality issues and sharing feedback with relevant teams
- Assisting with complaint-related training and internal processes
- Collaborating with quality and compliance teams as needed
What you’ll need to bring:
- A qualification - CIP is a must
- Solid experience handling customer complaints—ideally in financial services or insurance
- A good understanding of Consumer Protection Code (CPC) guidelines
- Strong written and verbal communication skills—you’ll be drafting formal responses and speaking with various stakeholders
- A high level of accuracy and attention to detail
- Confidence using Microsoft Office and internal systems
- A proactive, organised approach to work—you’ll be managing deadlines and multiple priorities
Why this role?
This is a great opportunity to work with an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes. If you’re someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.
Pay: €40,000.00 per year
Application question(s):
- are you CIP qualified?
Work Location: In person