Descrição
About the job
- We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?_
Main responsibilities:
- _ Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts_
- _ Take accountability for code quality, performance and adherence to development standards_
- _ Establish technical roadmaps that support business objectives and enhance service delivery capabilities_
- _ Manage ServiceNow development backlog, working with technology and business partners to provide backlog prioritization_
- _ Prepare detailed estimates and test plans based on functional requirements_
- _ Provide training and support programs related to ServiceNow processes, policies and procedures._
- _ Analyze, design, document and test software modifications for existing processes/configurations, reports, forms, extensions, and interfaces in the production environment_
- _ Drive the design, configuration and deployment of new projects & system enhancements_
- _ Guide development teams and business analysts on optimal technical approaches and provide expert implementation support_
- _ Research and analyse business requirements, provide conceptual and detail designs to meet business needs, manage configurations in ServiceNow, and test and support the rollout of solutions_
- _ Ensure coding best practices are followed in every sprint/delivery_
- _ Coordinate with third-party vendors to manage technical activities and ensure timely completion_
- _ Drive continuous improvement of implemented solutions based on performance metrics and user feedback_
- _ Act as ServiceNow domain expert in the following areas: CSM, HRSD, SPM_
- _ Contribute to strategic development projects requiring complex coding and platform customization_
- _ Coordinate activities with cross-functional team members to drive project completion and technical excellence_
- _ Establish and maintain development standards, methodologies, and governance_
- _ Identify and mitigate technical risks through proactive planning and code reviews_
- _ Translate business requirements into technical specifications and solutions_
- _ Build partnerships across the organization to champion effective technical approaches_
- _ Facilitate technical workshops and collaborative sessions to align stakeholders on solution architecture_
- _ Identify emerging ServiceNow capabilities and technologies that could benefit the organization_
- _ Recommend process and technology improvements based on platform capabilities and industry best practices_
- _ Implement measurement frameworks to evaluate solution effectiveness_
- _ Drive adoption of new capabilities_ through technical enablement and knowledge sharing
About you
Experience**: 3+ years of experience in ServiceNow development and customization, Proven track record in implementing and managing ServiceNow solutions in enterprise environments, Experience with ServiceNow modules including HRSD, CSM, SPM and platform capabilities, Background in service management with focus on technical solution delivery, Experience in a global, cross-functional environment, ServiceNow certifications preferred (Administrator, Developer, Implementation Specialist)_
- _ Soft skills: Well-organized with ability to structure, prioritize, and meet deadlines, Excellent communication skills with ability to explain technical concepts at different organizational levels, Hands-on approach to problem-solving and solution implementation, Effective business partnering and customer relationship management, Strategic thinking with ability to connect technical solutions to business outcomes_
- _ Technical skills: Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts), Advanced in ServiceNow administration and configuration, Advanced in integration technologies (REST, SOAP, MID Server), Advanced in workflow design and implementation, Advanced in data privacy principles and security best practices, Working knowledge of ITIL, LEAN, and Continuous Improvement frameworks, Understanding of data modelling and database design techniques_
- _ Education: BSc or Master’s degree in Computer Science_
- _ Languages: Excellent English communication and writing_
null