Descrição
About Doodle Labs:
Doodle Labs is a fast-growing robotics and defense technology company operating across the US and Singapore. Our products power mission-critical systems in unmanned platforms and tactical networks worldwide. As we scale rapidly, quality must evolve from reactive control to strategic enablement.
The Role:
You will architect, implement, and scale a company-wide Quality Management System that enables rapid growth without compromising reliability, compliance, or customer trust.
Major Performance Objectives (First 6-12 Months):
1. Architect and Implement a Scalable Quality Management System (First 90 Days):
- Within 30 days, conduct a full audit of current QA practices across HW, SW, CM, NPI, and customer support.
- Within 60 days, deliver a documented QA strategy aligned with executive leadership, defining governance, KPIs, and process ownership.
- Within 90 days, implement the core QMS framework including documented procedures, audit cadence, escalation protocols, and measurable quality metrics.
Success Measure: Executive-approved QA roadmap implemented and operational across SG and US teams.
2. Build and Lead a High-Performance Quality Team (First 6 Months):
- Assess capabilities of current QA personnel within 45 days.
- Redefine roles and responsibilities to support strategic QA ownership.
- Establish clear KPIs for each QA team member tied to defect reduction, audit readiness, and process compliance.
- Develop hiring plan if required to close capability gaps.
Success Measure: QA team operating with defined ownership, weekly reporting cadence, and measurable performance improvements.
3. Reduce Customer RMAs and Field Quality Escapes (Within 6-9 Months):
- Analyze historical RMAs and identify root cause trends.
- Implement structured CAPA process and cross-functional corrective action workflows.
- Establish CM quality oversight processes and measurable acceptance criteria.
- Implement failure analysis reporting loop into Engineering and NPI.
Success Measure: Measurable reduction in RMA rate, improved first-pass yield at CM, and reduced defect escape rate to customers.
4. Establish Software Quality & Release Governance (First 6 Months):
- Implement structured software QA process integrated into SDLC.
- Introduce release gates and quality metrics for firmware and system releases.
- Ensure cybersecurity and compliance considerations are embedded in QA reviews.
Success Measure: Formalized release approval framework and reduced post-release defect leakage.
5. Prepare Organization for Certification Readiness (6-12 Months):
- Evaluate feasibility and roadmap toward ISO9001 or relevant defense certifications.
- Identify process gaps preventing certification readiness.
- Implement documentation, audit practices, and internal controls required for compliance.
Success Measure: Organization audit-ready with defined certification roadmap.
6. Make Quality an Enabler — Not a Bottleneck:
- Partner with HW, SW, NPI, Sales, and Customer Support teams to embed quality early in design.
- Ensure QA accelerates issue resolution rather than delays delivery.
- Present weekly/monthly quality dashboards to executive leadership.
Success Measure: Quality viewed by leadership and engineering as a strategic partner.
Why This Role is Compelling:
- Build Quality from foundation to enterprise-grade system.
- Direct influence on executive decisions.
- Own QA strategy across global teams.
- Opportunity to scale into Director / Head of Quality.