Descrição
Location
Bengaluru, IN
- Category
Other
Req ID: 358640
We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, services. currently seeks a “Helpdesk Senior Representative - English' to join our Office (Office and Remote) team in “India”.
- Answers the customers' contacts via agreed channels and record reported issues.
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)
Helpdesk Senior Representative - English
India - Hybrid working (Office and Hybrid (Office and Remote))
Competitive Salary & Benefits
Role Overview
Role Responsibilities
- Manages customer interactions & records reported issues in the ITSM
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
- Ideally University education, preferably technical degree, or Microsoft certifications
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in English language
- Flexibility to work shifts if required
Benefits:
- Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
- You will enjoy a comprehensive, locally competitive benefits package
- Working for a top 5 company in the industry worldwide
- Company culture focused on the employee wellbeing
- The opportunity to grow a career in Monitoring/Infrastructure
- Learning & Development platforms
About NTT DATA