Recall Project Team Specialist

Recall Project Team Specialist:
POSITION SNAPSHOT:

• JobReq ID: 54928
• Type of work: Hybrid
• Type of contract: Fixed term/temporary
• Full/Part Time: Full time
• Location: Poznań, PL

ABOUT US:
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE:
Job Purpose:
You will serve as the crucial connection among customers, tyre dealers, and Bridgestone to ensure an efficiently coordinated tyre replacement process. You will act as an intermediary layer between end users, Bridgestone Customer Service, and dealers to secure seamless coordination and efficient end‑to‑end case management. You will manage incoming requests from end users, coordinate tyre delivery and appointment scheduling, and oversee disposal and re‑invoicing processes in line with defined procedures. You will perform these responsibilities within the framework of a 6‑month contract, requiring strong communication skills, process ownership, attention to detail, and customer‑oriented problem solving.

Responsibilities:

• Validating provided information and ensuring correct case registration within the internal ticketing system
• Acting as the primary point of contact for end users throughout the entire process
• Collaborating closely with Bridgestone Customer Service teams to confirm feasibility, approvals, and case requirements
• Triggering tyre ordering processes managed by Bridgestone Customer Service
• Coordinating with dealers to schedule appointments for tyre fitting
• Ensuring dealers are informed about tyre delivery timing and operational instructions
• Supporting smooth communication flow to secure efficient logistics and service execution
• Following up with dealers on tyre reception, fitting activities, and storage for disposal preparation
• Coordinating with logistics partners for disposal pick‑up
• Tracking disposal activities to ensure compliance with operational standards and country‑specific regulations
• Ensuring correct re‑invoicing of disposal activities in accordance with country fee guidelines
• Collaborating with Finance and Administration teams to verify data accuracy and completeness
• Supporting continuous improvement of the Family Dealers operational governance model
• Providing feedback on anomalies, bottlenecks, and opportunities for process enhancement
• Contributing to the creation and update of SOPs, workflows, and knowledge‑base materials

Qualifications & Experience Required:
Education, Master, other certification:

• No specific degree requirement stated; experience in automotive, mobility, tyre industry, or retail operations is an advantage

Experience (years):

• 1-3 years of experience in Customer Service, Operations, Retail Support, or similar roles
• Previous experience in a centralized service hub or shared service center is an advantage

Technical Skills:

• Experience within automotive, mobility, tyre industry, or retail operations (as a plus)
• Familiarity with centralized service environments or shared service models

Languages Skills:

• Excellent communication skills in English, written and verbal
• Additional languages are a plus

Soft/Behavioral Skills:

• Strong organizational and coordination skills
• Ability to manage multiple stakeholders simultaneously such as end users, dealers, and internal teams
• Ability to work in a structured, process‑driven environment
• Customer‑focused problem‑solving abilities
• Attention to detail and strong ownership of processes

WHAT WE OFFER:
At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture t