Descrição
Professional Competencies (Duties and Tasks)
Workshop management - Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.
- Set routines for planning and follow up meetings
- Carry out regular meetings
- Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation
- Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
- Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
- Monitor and handle deviations, initiate proper actions and escalations
- Promote and work with DOS to ensure uniform quality standards in all areas of the business
- Coordinate the Spare Parts activity to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to
- Manage the workshop facilities
- Create working time schedules for work shifts
Workshop customer relations - Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationships with customer representatives.
- Monitor the processing of complaints and process major or complicated complaints
- Assist workshop personnel and customers regarding technical issues.
- Participate in meetings with Key customers when required
Workshop Service solution sales - Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
- Market and communicate Scania services solutions to existing and potential customers
- Coordinate and follow up of the Services Salesman activities if required by the reporting line
- Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives
- Monitor the workshop’s pricing and discounts to ensure that they meet the established level
- Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions
Follow up workshop results - Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
- Manage and analyze the workshop’s running costs and expenditure budget
- Regularly follow up service business and financial results
- Set, monitor, maintain and follow up KPI:s
- Work with and handle applicable licenses for the workshop operations, monitor possible developments
- Analyze current standards to identify and present opportunities for improvement of the workshop
- Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals
General Competencies
- Business perspective
- Managing People
- Managing Resources
- Products and Services
- SHE
Requirements:
- Minimum of 5 years experience managing automotive workshops/parts
- Proven experience in managing workshop operations, manpower, and productivity
- Ability to manage P&L, budgeting, and cost control for the workshop
- Strong understanding of after-sales service KPIs (e.g., turnaround time, first-time fix rate, customer satisfaction)
- Strong problem-solving and decision-making skills
- Good communication skills in English and Bahasa Malaysia
Job Type: Permanent
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Work Location: In person