Solution Specialist

Ready to Make an Impact? Join Xait as our new Solution Specialist!

We are looking for a high-energy communicator who bridges the gap between complex software and human success. You are not just a "product expert" - you are a* facilitator* and a change agent. You understand that onboarding a new customer is not just a technical setup; it is a project-managed journey that requires clear direction, empathy for the user's "old ways," and the ability to command a room (virtual or physical).

Xait is growing, and we’re looking for a Solution Specialist to join our team in Stavanger.

In this role, you will play a key part in onboarding, training, and driving user adoptionof XaitPorter—helping customers succeed in managing complex, collaborative document processes.

As a Solution Specialist, you will work closely with customers who rely on XaitPorter to manage tenders, proposals, and other business-critical documents.**

A central part of your role will be to* train and onboard users*, ensuring they understand not just the tool, but how to improve the way they collaborate, structure content, and deliver under pressure.

More Than a Job - A Culture of Excellence at Xait
At Xait, we believe in integrity, solution-driven thinking, and playful collaboration. We thrive on fresh ideas, bold innovation, and making a real impact. Our core values define our culture and guide everything we do. As a Solution Specialist, you will bring these to life in every interaction:

• Trustworthy
• Efficient
• Xaiting
• Thought Leader

What You Will Be Doing

• Onboarding & Training (Core Focus)
  Lead onboarding of new customers and users, delivering and creating training tailored to teams working with tenders, proposals, and complex documentation.
• Drive User Adoption
  Help users transition from traditional tools (e.g. Word-based processes) to more structured and collaborative ways of working.
• Process & Best Practice Guidance
  Advise customers on how to structure their work, manage contributions from multiple stakeholders, and improve efficiency.
• Customer Support & Product Expertise
  Provide hands-on support while building deep expertise in how XaitPorter is used in real-world scenarios.
• Collaboration Across Teams
  Act as the vital link between customers and our Product/Development teams, sharing insights that improve both the product and the customer experience.

Who Are We Looking For?

We believe this role is a great fit for someone who has** first-hand experience with the challenges our customers face.

You might today be working as:

• Customer Success Manager or Implementation Specialist with a heavy focus on user adoption.
• Corporate Trainer or Learning & Development (L&D) Specialistwithin the Energy, Construction, or Engineering sectors.
• Technical Project Managerwho thrives on the "onboarding" phase rather than just the backend.
• Bid/Proposal Manager who has become the "go-to" person for teaching the rest of the team how to use tools and improve workflows.
• Or in another role where you manage large, collaborative documents under tight deadlines

Your traits and skills:

• Command the Room:You are an engaging presenter who can read an audience, pivot when they look confused, and handle tough questions with professional grace.
• Project Navigator: You don't just "do" tasks; you manage the onboarding timeline, keeping both internal and external stakeholders accountable and excited.
• Translate "Tech" to "Task": You have the ability to explain why a feature matters to a user’s specific daily workflow, not just how to click the button.
• Psychologically Minded: You understand the resistance people feel when changing software and know how to coach them through the transition.
• Meticulously Structured: You enjoy the administrative side of project management, including tracking milestones, documentation, and follow-ups.
• Bilingual:You speak and write Norwegian and English fluently.

Bonus points if you have:

• Deep experience with XaitPorter or similar enterprise collaborative platforms.
• Certifications: PMP, PRINCE2, or any recognised Training / Facilitation certification.
• Change Management Experience: Knowledge of frameworks like ADKAR or similar to help users transition from manual to more structured workflows.

Why Join Xait?

• Diversity: With offices in Norway, France, UK, US, and India, we bring together talent from different backgrounds.
• Xaiting Work Environment:We believe in work-life balance, great coffee, and fun activities.
• #OneXait: No matter where you work, you’re part of the Xait family.
• Career Growth:We invest in our employees through knowledge sharing, training, and development programs.
• Innovation: Join a cutting-edge SaaS company that helps clients win more business through smart technology.
• Competitive Benefits:Pension plan, travel insur