Descrição
Job Summary
R4T Communications Ltd. is seeking a proactive and customer-focused Customer Success Manager to join our team in Kuwait City.
Key Responsibilities
- Manage onboarding and implementation of new clients
- Build and maintain strong, long-term customer relationships
- Serve as the primary point of contact for client inquiries and support
- Monitor customer usage and engagement to ensure success
- Identify opportunities for upselling and cross-selling services
- Collaborate with technical and support teams to resolve issues
- Provide product training and guidance to clients
- Track customer satisfaction, retention, and churn metrics
- Prepare reports on client performance and engagement
- Proactively identify risks and ensure customer retention
Requirements & Qualifications
- Bachelor’s degree in Business, Communications, IT, or a related field
- 4-7 years of experience in customer success, account management, or client relations
- Strong communication and interpersonal skills
- Ability to manage multiple client accounts effectively
- Analytical mindset with strong problem-solving abilities
- Familiarity with CRM tools (e.g., Salesforce, HubSpot)
- Ability to work independently and collaboratively
- Experience in the GCC market is an advantage
- Must have the legal right to work in Kuwait
Compensation & Benefits
Salary: KWD 800 - KWD 1,200 per month (depending on experience)
Benefits include:
- Health insurance
- Annual leave and public holidays
- Performance-based bonuses
- Professional development and training
- Career growth opportunities
- Supportive and collaborative work environment
Working Arrangement
- Full-time position
- On-site (Kuwait City, Kuwait)
Application Process
Interested applicants may submit their CV/Resume through Indeed.
Pay: KD800.000 - KD1,200.000 per month
Work Location: In person