EMPREGO

Store Director

Sephora-Doha, Catar

Job ID: 197205
Location Name: filter8
Address: filter11, filter10, filter9 postalcode, Qatar (QA)

Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: filter14
Is This Position Eligible for Remote?: req_remoteeligible
- MISSION:Toensure thedelivery ofexceptionaloperational* and commercial standardsthroughout the store,with focus onproviding anelevatedcustomerexperience. The StoreDirectorneeds* toensure compliance in all areas ofoperationalactivity* and drive sales andprofitabilitythrough* the performance anddevelopment of the Management team,whilstmanagingwithinagreed* budgets.*

Responsibilities

Client Experience

  • Embody Sephora Attitude and set an example in front of the team.
  • Provide support to the team in difficult situations ensuring client’s satisfaction.
  • Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
  • Take over floor leadership segments and ensure the floor is always managed and covered.
  • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
  • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Inspire the team to use digital tools to deliver a customized service.
  • Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
  • Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
  • Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
  • Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.
  • Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s.
  • Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
    - Sales
  • Implement retail priorities and inspire commercial success.
  • Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
  • Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.
  • Reinforce sales policies and techniques established at the Sephora University with all team members.
  • Balance and drive the sales target among selective, exclusive and Sephora Collection.
  • Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
  • Create disruptive internal competitions to motivate the team and boost the achievements.

Operations

  • Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
  • Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).
  • In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.
  • Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
  • Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
  • Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.

Business

  • Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.
  • Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
  • Establish monthly reports including competitors' activities.
  • Analyze all relevant KPIs and propose action plans for improvement and forecast future performance

  • Develop and propose short
  • and long-term strategies to drive top and bottom line/brands sales.
  • Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
  • Propose Plan, implement and oversee in-store promotional events or displays.
  • Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
  • With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
  • Network with other sto