Descrição
Job Title: IT Support Specialist
Company: Sahm-Tech LLC
Location: Doha, Qatar
Employment Type: Full-time
About the Company
Sahm-Tech LLC is a technology solutions provider based in Doha, Qatar, delivering IT infrastructure, technical support, and digital services to businesses across various industries. The company is committed to reliability, innovation, and delivering high-quality IT support to ensure seamless business operations.
Job Summary
The IT Support Specialist will be responsible for providing technical assistance, troubleshooting IT issues, and maintaining systems and networks. This role ensures that all IT infrastructure and user systems operate efficiently, minimizing downtime and supporting overall business productivity.
Key Responsibilities
- Provide first
- and second-level technical support for hardware, software, and network issues
- Install, configure, and maintain computers, printers, and IT equipment
- Manage user accounts, permissions, and access controls
- Monitor system performance and ensure security and data integrity
- Respond to helpdesk tickets and ensure timely resolution of issues
- Support software updates, patches, and system upgrades
- Assist in maintaining IT documentation, procedures, and asset inventories
- Coordinate with vendors or external service providers when necessary
- Provide guidance and basic training to users on IT systems and tools
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Proven experience in IT support or technical support roles
- Strong knowledge of Windows operating systems, networking, and troubleshooting
- Familiarity with hardware, software installation, and system maintenance
- Excellent problem-solving and analytical skills
- Strong communication and customer service abilities
- Ability to work under pressure and manage multiple tasks
Preferred Skills
- Experience with Active Directory, Office 365, and network administration
- Knowledge of cybersecurity basics and data protection practices
- Familiarity with IT service management tools (e.g., ServiceNow, Jira)
- Understanding of cloud services (Azure, AWS, or similar)
- Certifications such as CompTIA A+, Network+, or Microsoft certifications (preferred)
What We Offer
- Competitive salary package
- Professional and technology-driven work environment in Doha
- Opportunities for career growth and technical development
- Exposure to diverse IT systems and infrastructure
- Supportive and collaborative team culture
الراتب المدفوع: QAR٠٫٠٠ لكل عام
موقع العمل: بشكل شخصي