EMPREGO

Texting Supervisor, Remote - Full-time - Outside Qc

Kids Help Phone-Canadá

Job title

  • Texting Supervisor - Remote
    - Department
  • Texting Services
    - Reports to
  • Manager, People and Clinical Performance
    - Hourly Wage
  • 31.91
    - Bilingual Premium:

  • 1.50$ / hour
    - Overnight Premium:

  • 2.00$ / hour for hours worked between 11:00pm and 7:00am
    - Job type

  • Remote - Full-Time
    - Shift ID
  • TEO-0726-FTB102
    - Shift Schedule



  • Week1**:Wednesday, Thursday, Friday and Sunday from 9:00pm ET to 5:00am ET

Week2:Monday, Tuesday, Friday and Saturday from 9:00pm ET to 5:00am ET

Week3:Wednesday, Thursday, Friday and Sunday from 9:00pm ET to 5:00am ET

Week4:Monday, Tuesday, Friday and Saturday from 9:00pm ET to 5:00am ET and Wednesday from 6:00pm to 10:00pmET
- Location
- Posting period
- May 15 2026



  • The opportunity**
  • Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

  • As a supervisor, the role is to:

  • Ensure that people who use our service receive timely, high-quality support

  • Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
  • Liaise with emergency and child protection services as required;
  • Work as a team with other supervisors, maintaining ongoing communication and collaboration;
  • Other duties as assigned



  • The qualifications**
  • Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
  • Master degree in these fields or related field is considered an asset;
  • A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
  • Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
  • Knowledge of laws and services that affect the lives of Canadian children and youth;
  • Good clinical judgment and understanding of confidentiality role and limitations;
  • Ability to prioritize, make decisions in a crisis, communicate and work as a team;
  • Willingness to work in a 24/7 environment;
  • Bilingualism (French and English)





  • About KHP, Canada’s Unlock The Hope Youth Charity**
  • Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.



  • Inclusion, Diversity, Equity and Accessibility (IDEA)**
  • KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.
  • We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.
  • As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.
  • To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023-2027 Strategy and Action Plan.



  • Accommodations**



  • Compensation and benefits**
  • Comprehensive Employee Benefits Program
  • Emergency Travel Assistance
  • CAAT Pension Plan
  • Wellness programs
  • Recognition awards
  • Employee and Family Assistance Program (EFAP)





  • Privacy**



  • Message to agencies