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Job Overview
We are seeking an energetic and dedicated Hotel Receptionist to be the welcoming face of our hospitality team. Reporting to the Reception Manager, this is a vital role, where you will serve as the first point of contact for guests, ensuring a seamless and memorable experience from check-in to check-out. Your enthusiasm, professionalism, and exceptional customer service skills will help create a warm, inviting atmosphere that keeps guests returning. This position offers an exciting opportunity to thrive in a dynamic hotel environment, contributing to guest satisfaction and operational excellence.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
- Manage guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills.
- Handle reservations, cancellations, and modifications efficiently using hotel management software.
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
- Conduct night audits when scheduled, balancing accounts and preparing reports for management review.
- Maintain accurate records of guest information, billing details, and special requests to ensure smooth operations.
- Address guest concerns or complaints with patience and professionalism, striving for swift resolution.
- Uphold the highest standards of hospitality management and guest relations to foster positive interactions.
Experience
- Previous experience in hotel front desk operations is highly preferred.
- Strong background in customer service within the hospitality or resort industry.
- Multilingual skills or bilingual proficiency are advantageous for serving diverse guests effectively.
- Familiarity with hotel management software systems and multi-line phone systems is desirable.
- Knowledge of night audit procedures and hotel operations enhances your ability to excel in this role.
- Demonstrated ability to handle guest relations with tact, professionalism, and enthusiasm.
- Experience working in a fast-paced environment that requires excellent organizational skills and attention to detail. Join us as a Hotel Receptionist and be part of a vibrant team dedicated to delivering exceptional hospitality experiences!
Job Type: Part-time
Pay: From £12.71 per hour
Work Location: In person