Vbanking Agent Ii

Come join our 2025 Houston Chronicle Top Workplace team!

Openland Credit Union is seeking a vBanking Agent II to join our high-performing vBanking team. If you’re an outgoing, goal-driven professional who thrives in a fast-paced environment and enjoys building relationships, this is your opportunity to grow your career.

Our vBanking Agents support members across digital channels—with a primary focus on remote video banking—delivering exceptional service while driving results. You’ll be part of a collaborative, supportive team that provides the training and tools needed to succeed.

Compensation & Incentives

This role offers a competitive hourly base pay plus a lucrative monthly incentive structure, rewarding performance, production, and member experience.

Why Work With Us

Here’s just a glimpse of the perks you'll enjoy at Openland Credit Union:

• Health benefits effective the month following your start date
• Performance based monthly incentives
• Paid time off
• Holiday Pay and Sundays off
• 401(k) options with a Student Loan Repayment Match program
• Tuition reimbursement
• Career advancement opportunities
• And much more!
• High school diploma or equivalent
• 2-5 years of related experience (banking, lending, sales, or customer service preferred)
• Srong communication and relationship building skills
• Ability to multitask and thrive in a fast-paced, goal-oriented environment
• Proven ability to manage goals, performance metrics, and operational processes
• High attention to detail with strong problem-solving and decision-making skills

What You'll Do

• Provide excellent service by mentioning and educating the credit union's members on, but not limited to, Openland Credit Union and partner products and services identified during every member interaction.
• Maintains a thorough knowledge of and follows all credit union policies, procedures as well as compliance regulations.
• Provide support to branches and other departments around electronic services, not limited to their specific branch.
• Serves as a leader in the department by answering questions, handling member issues and providing overrides as needed.
• Supports branch management team with all aspects of operations, including but not limited to: loss control, and compliance and audit standards.
• Manages loan pipeline daily with notes to ensure proper member service as well as to ensure maximizing loan volume.

Work Environment & Physical Demands
The physical and environmental conditions listed below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position involves:

• Sitting or standing for extended periods
• Occasional walking, reaching, bending, kneeling, or crouching
• Use of hands for handling objects or tools, and engaging in repetitive motions
• Lifting or moving up to 20 pounds occasionally
• A typical office environment with moderate noise levels and no exposure to outdoor weather

Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status.

Why Openland Credit Union?

At Openland, we're committed to creating exceptional experiences for both our members adn our employees. As a multiple time Top Workplace winner, we invest in our people, promote growth from within, and foster a culture build on collaboration, service, and innovation.