Customer Service & Sales Order Processing Coordinator

Join Our Team - Customer Service & Sales Order Processing Coordinator (Full-Time, In-Office)

We are a growing furniture wholesalerseeking a highly organized and customer-focused Customer Service & Sales Order Processing Coordinator to join our growing team. This role is essential in ensuring smooth order processing, exceptional customer support, efficient logistics coordination, and professional after-sales service support while maintaining the high standards associated with the Whiteline Modern Living brand.

What You’ll Do

Order Processing & Sales Support

• Process and manage customer sales orders accurately and efficiently from order entry through final delivery
• Verify order details, inventory availability, pricing, and shipping information
• Support sales representatives with order updates, customer requests, Shipping quoates, and account coordination
• Monitor order status, backorders, and shipment timelines to ensure timely fulfillment
• Provide showroom sales support when needed and assist walk-in clients professionally
• Welcome clients and visitors to the showroom while maintaining a professional and brand image

Customer Service & After-Sales Support

• Provide exceptional customer service and professional support to clients, dealers, and sales representatives
• Respond promptly to customer inquiries regarding orders, products, deliveries, availability, and after-sales concerns
• Handle after-sales service requests, product claims, damages, replacements, and warranty-related issues professionally and efficiently
• Coordinate with warehouse, logistics, and management teams to resolve customer claims and service issues in a timely manner
• Follow up with customers to ensure resolution satisfaction and maintain strong business relationships
• Maintain a high level of customer satisfaction aligned with Whiteline Modern Living’s service standards

Logistics & Coordination

• Coordinate deliveries, shipping schedules, and logistics with warehouse, freight carriers, and transportation providers
• Work closely with warehouse teams to ensure smooth and accurate order fulfillment
• Follow up on shipment updates and proactively communicate any delays or issues to customers and sales teams

Administrative & Operational Support

• Maintain organized customer records, purchase orders, shipping documents, claims records, and filing systems
• Assist with payment processing, account follow-ups, and coordination with the accounting department when needed
• Support daily sales office operations and ensure effective communication across departments
• Help improve operational efficiency and maintain accurate documentation and reporting

Qualifications

• Strong organizational, time management, and multitasking skills
• Excellent communication and customer service abilities, both written and verbal
• High attention to detail and accuracy in data entry, order processing, claims handling, and documentation
• Ability to work efficiently in a fast-paced, team-oriented environment
• Experience with ERP systems, order management, logistics coordination, after-sales support, or sales support is a plus
• Previous experience in the furniture industry is required
• Experience in wholesale, distribution, or luxury furniture products is strongly preferred
• Professional attitude, problem-solving mindset, and ability to take ownership of responsibilities

Bonus if you have experience in wholesale, distribution, or furniture.

What We Offer

• Full-time, in-office position
• Competitive salary (based on experience)
• Performance-based bonus
• Paid time off
• Stable, team-oriented work environment
• Growth opportunities within a growing furniture brand

If you are detail-oriented, proactive, and passionate about delivering outstanding customer service and after-sales support, we would love to hear from you.

Pay: From $20.00 per hour

Benefits:

• Paid time off

Experience:

• order processing or ERP systems: 2 years (preferred)
• customer service: 2 years (preferred)
• Furniture sales: 2 years (preferred)

Language:

• Spanish (preferred)

Work Location: In person