Descrição
At Gramax Property Management, we don't just manage properties; we nurture communities, empower landlords, and create exceptional living experiences. Our unwavering commitment to excellence has established us as a trusted partner for property owners and tenants alike.
We are looking for a Customer Service Manager to lead our client relations and ensure outstanding service experiences across all touchpoints.
What you'll do
- Serve as the primary point of contact between Gramax and our property owners, tenants, and external stakeholders
- Lead, mentor, and manage the customer service team to deliver consistent, high-quality support
- Handle escalated enquiries, complaints, and requests promptly and professionally
- Develop and implement customer service policies, procedures, and standards
- Monitor team performance and report on key service metrics
- Coordinate with property managers to resolve maintenance, tenancy, and lease-related issues
- Produce reports, presentations, and service briefings for management
- Maintain accurate client records and filing systems
What we offer
- Competitive salary and bonus package
- Self-development and leadership growth opportunities
What we're looking for
- Proven experience in a customer service leadership role — 2+ years in a managerial or supervisory position preferred
- Level 4 or higher diploma in Business, Management, Property Management, or a relevant field
- Background in property management or real estate is an advantage
- Strong knowledge of CRM systems and office management tools
- Proficiency in MS Office and excellent written and spoken English
- Outstanding organisational, time management, and problem-solving skills
- Ability to multitask, prioritise, and perform well under pressure
- Exceptional verbal and written communication skills
- A customer-first mindset with discretion and professionalism
Hours: Minimum 30 hours per week, including office and on-site hours. Availability on weekends and public holidays may be required.
Job Types: Full-time, Permanent
Pay: $30.00 - $40.00 per hour
Ability to commute/relocate:
- Auckland City, Auckland: Reliably commute or planning to relocate before starting work (required)
Work Location: In person