General Clerk / Float Representative

Job Summary
A multiemployer Benefit Fund based in Queens, NY is seeking a full-time General Clerk / Float Representative to support daily office operations, participant services, front desk coverage, social media coordination, and benefit-related administrative work. This position is designed for a flexible, dependable, and experienced individual who can assist where needed throughout the office under the direction of the Administrator and management team.

Responsibilities

FRONT DESK / PARTICIPANT TRIAGE

• Greet members, retirees, dependents, employers, vendors, and visitors in a professional and helpful manner.
• Serve as the first point of contact for individuals visiting the Fund Office.
• Provide participants with appropriate forms, paperwork and general guidance based on their needs.
• Triage participant questions and direct them to the appropriate department or staff member when needed.
• Assist participants in understanding what documentation may be required for benefit-related requests.
• Help maintain an organized, professional and welcoming front desk area.
• Answer general inquiries in person and by phone or other approved communication methods.
• Escalate complex or sensitive issues to the appropriate staff member or supervisor.

PARTICIPANT SERVICES / BENEFITS SUPPORT

• Support the Fund Office with participant questions related to medical benefits, retiree benefits, HRA claims, ASB claims, disability claims and related benefit matters.
• Assist with HRA claim processing, including reviewing submitted paperwork for completeness and helping participants understand missing documentation when appropriate.
• Provide clear, accurate, and professional explanations of general benefit procedures and available options.
• Use the Fund’s database and TPA system to access participant records, research basic issues, document activity, and follow up as directed.
• Assist with preparing and sending correspondence to participants, retirees, dependents, and other appropriate parties.
• Help participants navigate general benefit processes while ensuring complex plan interpretation questions are referred to the appropriate staff member or supervisor.
• Maintain confidentiality of participant information and follow all office procedures regarding protected or sensitive information.

SOCIAL MEDIA / COMMUNICATIONS SUPPORT

• Assist with managing and maintaining the Fund Office’s social media pages under the direction of the Administrator.
• Help organize and post approved content related to Fund Office updates, general benefit reminders, deadlines, office closures, wellness messages and other member-facing communications.
• Ensure social media content remains professional, accurate and consistent with the Fund Office’s communication standards.
• Assist with developing member-friendly communication materials for general announcements, reminders and educational purposes.
• Coordinate with the Administrator or assigned staff before publishing any public-facing content.

CORE OFFICE SUPPORT / FLOAT DUTIES

• Provides essential backup support to benefit staff as needed during staff shortages or high-volume work periods.
• Assist with general office scanning, copying, mailing, and document organization.
• Handle mail and correspondence related to participant services and general office operations.
• Assist with special projects as assigned by the Administrator or management team.
• Support daily office needs during periods when there are no special assignments or urgent coverage needs.
• Organize and prioritize workload to meet deadlines efficiently.
• Help maintain accurate records and ensure assigned tasks are completed in a timely manner.
• Work collaboratively with all departments to support the overall operation of the Fund Office.
• Adapt to changing daily priorities and provide assistance where the office has the greatest need.
• Perform other duties as assigned by management.

To Qualify

• Minimum of 2 years prior experience working with Health & Welfare, employee benefits, union benefit funds, Taft-Hartley Trust Funds, or a similar benefit-plan environment is required.
• High school diploma or equivalent required.
• 5+ years of customer service, office administration, participant services, benefits administration, or similar experience required.
• Prior experience working with HRA claims, medical benefits, retiree benefits, disability claims, or related benefit functions is strongly preferred.
• Experience with social media administration, office communications or member-facing announcements is a strong advantage.
• Strong working knowledge of MS Word and MS Excel required; MS Access or database experience strongly preferred.
• Strong working knowledge of HIPAA guidelines and compliance standards regarding protected health information (PHI) is a strong advantage.
• Must be flexible and comfortable working in a structured, fast-paced, multi-faceted office environment.
• Must have st