Call Center Agent

at Al Banani we are looking for a Call Center Agent to join its Kuwait office to handle incoming customer inquiries related to construction services, project coordination, and general company information. This role serves as the first point of contact for clients, ensuring professional communication and accurate routing of requests. The position reports to the Customer Service Supervisor or Office Manager.

Key Responsibilities:

• Answer incoming calls and respond to client inquiries about construction services, project status, and company information
• Identify the purpose of each call and direct callers to the appropriate department, including project management, engineering, or administration
• Take accurate messages and ensure timely delivery of information to the intended recipient
• Respond to basic inquiries about service availability and general company policies using approved information
• Log all incoming calls and maintain accurate records of client interactions in the company database
• Follow up on callback requests and pending inquiries as directed by supervisors
• Schedule appointments and coordinate between clients and project teams as needed
• Perform outbound calls for appointment confirmations or information verification as required
• Maintain professional telephone etiquette and customer service standards
• Maintain confidentiality of client information and company records

Requirements:

• High school diploma or equivalent; diploma or certificate in Business Administration, Communications, or related field is preferred
• Minimum 1 year of experience in a call center, customer service, or reception role, preferably in a construction, engineering, or professional services environment
• Clear speaking voice and professional telephone manner
• Strong verbal communication skills in English; proficiency in Arabic is required
• Ability to remain calm and professional when handling multiple calls
• Strong listening skills and attention to detail when documenting requests
• Good organizational skills with ability to prioritize tasks
• Professional demeanor with a client-focused approach
• Reliable attendance and punctuality

Pay: KD400.000 per month

Work Location: Remote