Descrição
Band 3:
- Main area
- Patient Pathway Coordinator/ Receptionist
- Grade
- Band 3
- Contract
- Fixed term: 12 months (Possibly to be made permanent in the future)
- Hours
- Full time - 37.5 hours per week (8-4,11.30-7.30, 9-5, 10-6, Mon-Sat (Condensed hours considered 11.5 hours per day 7-7.30pm, Mon, Thurs, Fri, Sat) To be discussed at interview)
- Job ref
- 396-8038097-DE-GV-Y
- Site
- Kingston Hospital
- Town
- Kingston upon Thames
- Salary
- £30,630 - £32,346 Pro rata pa, incl. HCAS
- Salary period
- Yearly
- Closing
- 22/06/2026 23:59
Home, community, hospital:
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview:
To provide a high-level reception service for Private Patients at Kingston Private Health, promoting a positive image for the Trust as well as providing an efficient and caring service for patients and visitors. To work as a member of the reception team, with staff of all disciplines, and other hospital staff, to ensure an efficient service.
To ensure a consistently high level of customer service is delivered, across the team, working to agreed standards.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
Main duties of the job:
To carry out general receptionist duties, which includes booking all patients into the department following the established procedures, via the electronic patient record system and Compucare.
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To carry out general clerical duties, including the maintenance of records (electronic or physical) and filing, sorting and delivering post.
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Ensure all clinical rooms and reception areas have clinic stationery, ensuring that stock levels are maintained and correctly recorded
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Photocopying, Scanning and filing letters and documents as required.
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Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Financial
Ensure all Private inpatients have up to date financial records on Compucare.
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Be the first point of contact for account queries and deal with distressed or anxious patients with questions and concerns about their financial account.
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Planning and Organisational Skills
Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales.
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Responsibility for Financial and Physical Resources
Have a personal duty of care for all equipment and resources used.
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Responsibility for Information
To liaise with medical records regarding availability of medical notes as appropriate.
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Communications/Customer service
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust
Working for our organisation:
- Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness,