Descrição
IT Helpdesk Team Lead
Location: Nikodeal Support Systems, Manama, Bahrain
About Us
Nikodeal Support Systems is a trusted IT solutions provider in Bahrain, specializing in delivering reliable technical support and infrastructure services. We pride ourselves on empowering businesses with efficient IT systems and exceptional customer service.
Role Overview
We are seeking a skilled IT Helpdesk Team Lead to manage daily helpdesk operations, supervise support staff, and ensure timely resolution of technical issues. This role requires strong leadership, technical expertise, and a commitment to service excellence.
Key Responsibilities
- Team management: Supervise helpdesk staff, assign tasks, and monitor performance.
- Technical support: Oversee troubleshooting, ticket resolution, and escalation processes.
- System monitoring: Ensure IT systems and networks are functioning optimally.
- Training & development: Mentor team members and provide ongoing technical training.
- Client relations: Maintain strong communication with clients, ensuring satisfaction and timely updates.
- Reporting: Prepare performance reports and recommend process improvements.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 4-6 years of IT support experience, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and leadership skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within Nikodeal Support Systems.
Pay: Up to BD1,150.000 per month
Work Location: In person