Descrição
Technical Support Team Lead
Location: Dang Tech Solutions, Riffa, Bahrain
About Us
Dang Tech Solutions is a trusted IT services provider in Bahrain, specializing in technical support, infrastructure management, and innovative technology solutions. We are committed to delivering reliable systems and exceptional client service across industries.
Role Overview
We are seeking an experienced Technical Support Team Lead to oversee daily support operations, manage helpdesk staff, and ensure timely resolution of technical issues. This role requires strong leadership, technical expertise, and a dedication to service excellence.
Key Responsibilities
- Team supervision: Lead and mentor technical support staff, assign tasks, and monitor performance.
- Technical troubleshooting: Oversee resolution of hardware, software, and network issues.
- Client communication: Maintain strong relationships with clients, ensuring satisfaction and timely updates.
- System monitoring: Ensure IT systems and networks operate efficiently with mínimal downtime.
- Training & development: Provide ongoing training and guidance to team members.
- Reporting: Prepare performance reports and recommend process improvements.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 4-6 years of IT support experience, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and leadership skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary (average range in Riffa:BHD 400-850, with senior-level team leads earning up to BHD 3,500 in certain industries).
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within Dang Tech Solutions.
Pay: Up to BD850.000 per month
Work Location: In person