Descrição
Customer Support Supervisor
Location: Riffa, Bahrain
Company: Martin-Lu Customer Care
About Us
Martin-Lu Customer Care is dedicated to delivering exceptional customer service experiences. We pride ourselves on professionalism, empathy, and efficiency in resolving customer needs. As we continue to grow, we are seeking a motivated and experienced Customer Support Supervisor to lead our team.
Key Responsibilities
- Team leadership: Supervise, coach, and motivate customer support representatives to achieve performance targets.
- Performance management: Conduct regular evaluations, provide feedback, and implement improvement plans.
- Training and development: Organize onboarding and ongoing training sessions to enhance team skills.
- Customer escalation handling: Resolve complex issues and act as the point of contact for escalated cases.
- Reporting and analytics: Prepare performance reports and recommend strategies for service improvement.
- Collaboration: Work closely with other departments to streamline processes and improve customer satisfaction.
Qualifications:
- Proven experience in customer support supervision or a similar leadership role.
- Strong communication and interpersonal skills.
- Ability to manage and motivate a diverse team.
- Proficiency in using customer service software and reporting tools.
- Problem-solving mindset with a focus on customer satisfaction.
- Fluency in English; Arabic language skills are a plus.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative work environment.
Pay: Up to BD1,100.000 per month
Work Location: In person