Descrição
The Store Manager will be responsible for independently managing the day-to-day operations of the retail store, ensuring efficient business performance, strong customer service, and achievement of sales and profitability targets.
Key Duties and Responsibilities:
Retail Operations
- Plan, organise, direct, and coordinate all aspects of store operations.
- Develop and implement business plans, sales strategies, and operational objectives.
- Monitor store performance and implement improvements to achieve business goals.
Purchasing and Inventory
- Determine product range based on customer demand and business needs.
- Purchase stock, manage supplier relationships, and maintain appropriate inventory levels.
- Conduct regular stocktakes and oversee inventory control.
Pricing and Marketing
- Set and review product pricing, promotions, and discount strategies.
- Plan and implement marketing campaigns and promotional activities to increase sales.
- Evaluate promotional performance and make improvements where required.
Staff Management
- Determine staffing requirements and assist with recruitment and training.
- Supervise, support, and evaluate staff performance.
- Prepare staff rosters and allocate duties to ensure efficient store operations.
Customer Service
- Maintain high customer service standards.
- Resolve customer enquiries and complaints professionally.
- Ensure customers receive quality products and excellent service.
Financial and Compliance
- Manage store budgets, control operating costs, and maintain financial records.
- Ensure compliance with company policies, employment legislation, and health and safety requirements.
- Implement security, loss prevention, and risk management procedures.
Skills and Experience Required:
- A minimum of 2 years' relevant retail management or supervisory experience, or
- A New Zealand Level 4 qualification or higher (or equivalent).
Applicants must also demonstrate strong leadership, communication, organisational, and problem-solving skills, with the ability to manage a retail store effectively.
Other Requirements:
- Ability to pass a character check.
- May be required to pass a drug and alcohol test.
- Willingness to work flexible hours, including weekends and public holidays.