Descrição
The job holder will be responsible to Manage respective showrooms in their area so as to ensure maximum sales, maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth. Maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects. Coach the team and drive for continuous improvements.
- Sales and Commercial Performance of the Area
Maximize sales and profitability of the area
Formulate and implement store strategies and procedures
Coach Store Managers to use commercial information effectively
Control costs within budgetary guidelines
Promote awareness of local trading patterns, the trading environment and competitor activity
Operational Standards and Management
Execute new store openings and re-fits.
Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
Ensure maintenance and regular review of store operational and corporate standards leading to standardization of systems
Monitor inventory management systems within the area (stock availability, order management, back store management, stock consolidation and transfer)
Ensure on time stock count and effective stock management (right product is available at the right time in all stores)
Monitor staffing levels in stores within the area to ensure resources are effectively deployed
People Management
Support induction of new recruits through buddy system
Manage, develop and motivate staff to increase sales and improve efficiency
Ensure right mix of staffing across all showrooms
Train/Assist Store Managers in conducting staff welfare activities
Ensure that all new recruits understand their job and settle down well within the company
Assist Store Managers in grievance handling and disciplinary actions
Ensure skill development of showroom staffs through Job rotation and Learning & Development
Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
Customer Focus
Implements a high standard of customer focus within the store in the area through effective coaching
Regularly assesses customer service standards within store
Ensure that customer satisfaction is maintained at the highest level in all stores
Assess mystery shopping feedback and prepare action plan for improvement
Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
Post Graduate
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
MIDDLE EAST’S LARGEST FASHION RETAILER! Part of the Landmark Group, Splash, was founded in Sharjah in 1993. Constantly setting trends and redefining the fashion industry in the region, Splash offers an extensive and award-winning collection of popular clothing for men, women and teens. It is also the go-to destination for international brands like Kappa, Lee Cooper, Ecko Unltd, Starter and Ulla Popkins.
As a brand Splash believes in constantly raising the bar and is acknowledged as a trendsetter in the region having successfully created some of the biggest fashion and brand properties which have now become part of the social calendar of the region
Splash is committed to becoming a 100% sustainable brand, adopting eco-friendly practices across all business areas, from raw material procurement to biodegradable packaging
200+ STORES | 4K+ EMPLOYEES | 14+ COUNTRIES