Descrição
The F&B Operations Manager will spearhead the development and execution of our dynamic F&B portfolio. In this pivotal role, he/she will be instrumental in shaping the future of our culinary offerings, from meticulous pre-opening planning to the seamless delivery of exceptional guest experiences.
Essential Duties & Responsibilities:
Pre-Opening:
- Oversee the pre-opening process for new restaurants, ensuring adherence to brand standards, operational efficiency, and budget targets
- Recruit, train, and onboard new staff, fostering a positive and collaborative team environment.
- Develop and implement operational procedures and training manuals.
Financial Planning & Forecasting:
- Develop and implement annual and quarterly budgets for each restaurant, including labor,food cost, beverage cost, and other operating expenses.
- Monitor actual performance against budgets and identify areas for cost savings or revenue growth.
- Create sales forecasts and adjust operational plans based on anticipated demand.
- Partner with the finance team to analyze financial data and develop strategies to improve profitability.
- Manage capital expenditure budgets for equipment and maintenance needs.
Operations Management:
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive profitability.
- Ensure compliance with all food safety and sanitation regulations.
- Manage inventory and procurement, optimizing costs and maintaining quality standards.
- Work with the corporate team to develop and implement new initiatives and policies.
Staff Management:
- Lead and motivate teams to deliver exceptional guest service while maintaining cost control and brand consistency.
- Conduct performance reviews and provide ongoing coaching and development to team members.
- Identify and implement strategies to improve staff retention and reduce turnover.
Guest Experience:
- Create a warm and welcoming atmosphere for guests, exceeding their expectations at every touchpoint.
- Proactively resolve guest complaints and address any concerns in a timely and professional manner.
- Track and analyze guest feedback to identify opportunities for improvement.
Physical Requirements:
- Ability to stand and walk for extended periods of time, often throughout a full shift.
- Ability to lift, carry, push, and pull up to 50 pounds occasionally, and up to 20 pounds frequently.
- Ability to reach, bend, stoop, twist, and kneel to access inventory, equipment, and work areas.
- Ability to work in a fast-paced environment with frequent exposure to noise, heat, and fumes.
- Ability to visually inspect food and beverage products for quality and safety.
Qualifications
- Minimum 5 years' experience in a supervisory role within the F&B industry, ideally in a multi-unit chain.
- Proven track record of exceeding operational targets and driving profitability.
- Strong leadership and team management skills, with the ability to motivate and coach staff.
- Excellent communication and interpersonal skills, with the ability to build relationships with team members and guests.
- Proficient in food safety and sanitation regulations.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong analytical and problem-solving skills.
Work Location: In person