- Dealing with customers returned items -Checking for any damages or dirt - Customer returns details i.e. Name, order number, items bought and total refund. - Working with customer care team to ensure customer refunds.

- Helping customers with any needs or questions - Stock management - Store hygiene - Till management

- Taking phone calls to organize customer donation collections - Checking collection and Delivery dockets - Setting up new gift aids for UK tax paying customers - Pricing items - Listing items on eBay - Checking online bookings on emails and calling the customers to arrange for pickup

- successfully communicating with customers, in order to fulfill orders, answer queries and offer any help necessary. - Working as part of a team to ensure quotas were met.

-Working in a very busy environment - Stock and shop floor management - Till management