Descrição
3years
- Managing of Service Providers
- Responsible for Corporate Procurement and facilities management
- Extend and enhance the panel of service providers
- Negotiate and manage rates/outcomes with service providers
- Advise management on related processes, procedures and protocols
- Timeous production of required stats and reports
- Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood)
- Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively
- Assist staff when they experience complains and problems with Service Providers
- Ensure monthly KPI’s are tracked and reported on
Qualifications and Experience:
- Min 3 years working experience at a manager level within an emergency dispatch environment or insurance related environment.
- 2 Years’ experience in Direct and indirect procurement spend management
- Excellent geographical knowledge of South Africa and Africa
- Understanding the complexity of service provider services within the company’s business environment
- Experience in facilities management
- Ability to manage own time as well as excellent administrative skills