Descrição
Position Snapshot:
Nespresso
Location: Barcelona, Spain
Permanent Contract
Grade: H
**Join the Global Ecommerce Community at Nespresso
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.
To grow E-Commerce team in Barcelona, we are currently looking for a
Global eCommerce Merchandizing Coordinator.
Main Purpose of Job:
The Global eCommerce Merchandizing Coordinator is responsible to plan and deliver both technical & commercial guidance to drive operations of the eCommerce B2C& B2B channels (Website & Mobile) for a geographical region of Nespresso Markets (AMS, EU, AOA), by:
- Support coordination, execution & evolution of global & local campaign operations, providing project support to ensure adherence & optimization of global standards and monitoring the quality & timely execution of digital content by markets.
- Support business& cross-functional teams to leverage ecommerce technologies by raising awareness on tools & features to deliver a consistently best-in-class experience across all digital touch points
- Pilot the integration of new ecommerce features and platforms as ecommerce champions, ensuring back office/operational requirements are accounted for and documented for future implementation in the global ecommerce community.
- Ensuring eCommerce Boutiques deliver the best-in-class user experience to prospects and Nespresso members as knowledge & matter experts, providing guidance & recommendations to markets to deliver a seamless & consistent customer experience across all digital touch points at global scale.
*Your responsibilities will be:
Coordinate global ecommerce operations (drive sales):
- Support global eCommerce operations and campaigns (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
- Monitor ecommerce performance to ensure optimal market operations & platform management.
- Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features.
- Liaise with all business & IT stakeholders to ensure all digital content is up-to-date, relevant and compliant with global brand, security, content & commercial guidelines.
Optimize the user experience (drive conversion):
- Coordinate with different digital stakeholders to ensure a seamless experience and optimized purchasing funnel across all platforms.
- Plan & oversee the global implementation of eMerchandising activities in collaboration with Performance & cross-functional teams.
- Ensure a best-in-class B2C & B2B customer experience & performance through the assessment and optimization of eCommerce channels (mobile & desktop) in the fields of search, eMerchandizing, catalog management, personalization, brand content, services & compliancy.
Govern the day-to-day operations (drive business continuity):
- Coordinate User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free.
- Ensure prioritization of platform regression, championing needs of markets where necessary.
- Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms.
Key experiences:
- Relevant degree with strong Web knowledge and experience
- Strong organizational or project management skills in an international commercial environment
- At least 3 years of experience in digital & ecommerce activities, including Content Management Systems, Personalization & Targeting, eMerchandizing, product lifecycle management
- HTML, CSS, Javascript, experience across multiple CMS
- Advanced knowledge of digital media management & optimization
- Deliver web-ready marketing materials based on predefined specifications & creatives
- Accuracy, reliability & vigilant attention to detail
- At ease with IT Technologies & architecture
- Proven track record in delivering end to end-user experiences in a digital context
- Able to work under pressure
- Accuracy and reliability
- Project-oriented and Innovation minded
- English (fluent)
- Understanding of Google Analytics is necessary.
Other skills:
- Customer-service oriented mentality at the service of the Nespresso markets.
- Strong interest in new eCommerce topics.
Benefits:
- Join a dynamic team in Barcelona with global scope and mission to provide the best in class digital platforms and capabilities.- Grow your career in a multinational company that offers an attractive international working environment with constant opportunities for development.