Descrição
ob purpose: To provide a quality customer service in all retail areas, supervise other staff members and open / close retail outlets.
Job duties Food & Beverage Duties
- Serve customers at the till points in the shops
- Serve customers drinks and food in the bars and cafes
- Use correct measures and prices
- Operate computerized tills using correct prices and follow correct cash procedures
- Ensure all promotions and deals are correctly inputted into the till
- Prepare food service areas / salad counters / hot cabinets for service
- Ensure correct menus and prices are displayed
- Open and close areas following correct procedure forms
- Undertake daily and weekly cleaning following cleaning checklists
- Follow correct hygiene regulations and check / record food temperatures.
- Provide consistent quality customer service.
- Be welcoming, approachable and professional at all times
- Attend staff and department meetings
- Clock in and out on every shift
- Be well presented in a clean, ironed uniform for every shift
- Keep up to date by reading the staff noticeboard / memos Supervisor Duties
- Operate retail outlets without the constant supervision of a duty manager
- Open and close outlets alone.
- Complete all paperwork efficiently, correctly and on time
- Cash up the tills and send till reports to a duty manager
- Complete daily safe checks and order change
- Order stock and keep stock levels to a correct level
- Attend and hold relevant staff / department meetings
- Supervise staff
- Deal with customer complaints and then report to a manager Health, Safety and Hygiene
- Keep all bar/service areas clean
- Follow statutory requirements relevant to Food Hygiene & H&S
- Keep Fire exits free of obstruction
- Follow correct Accident Procedures
- Keep all catering equipment clean and safe.
Stock Control
- Complete monthly stock takes
- Replenish dry goods, supplies and disposables for service of food and hot beverages
- Replenish drinks products
- Rotate Stock properly
Legislation - Be aware of Licensing Regulations Training
- Attend any relevant training courses, continue own personal development
- Requirements:
Prior experience as a F&B supervisor in a well known hotel
Good communication skills
Good management skills
Aware of POS and other software used in hospitality
Attentive and able to solve problems and issues
Salary: QAR4,000.00 - QAR5,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)