Telesales Team Manager - Fx/crypto

Are you ready to lead a dynamic team in the exciting world of Retail FX & CFDs? We are actively seeking a passionate Team Manager to drive client engagement and conversion for our client's retail FX & CFDs company, focusing on the vibrant Indonesia market. If you are a results-driven leader with a knack for building relationships and meeting conversion targets, this role is tailored for you!

Key Responsibilities:

• Strategic Engagement: Lead and motivate a team of conversion associates to engage potential clients through telesales, promoting our Retail FX & CFDs products.
• Customer-Centric Approach: Oversee customer inquiries, provide information, and address concerns, ensuring a positive and seamless customer experience.
• Onboarding Expertise: Guide clients through the account opening process, facilitating a smooth onboarding journey.
• Collaborative Conversion: Work closely with sales and marketing teams to implement strategies for client conversion and retention.
• Industry Awareness: Stay informed about industry trends, market changes, and our products to better assist clients and drive successful conversions.

Requirements:

• Educational Background: Bachelor's degree in any related field is a must!
• Language Proficiency: Fluent in both English and Bahasa Indonesia.
• Experience: Minimum of 2 year of experience in managing a telesales team in the FX & CFDs industry is a MUST!
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients.
• Results-Driven: A results-oriented mindset with a focus on meeting and exceeding conversion targets.
• Communication Excellence: Excellent communication skills, both verbal and written.

Additional Information:
Salary: Rp21,000,000 - Rp27,000,000 per month

Application Question(s):

• This role is based in Malaysia, will you be willing to relocate?

Education:

• S1 (required)

Experience:

• Telesales Supervisory: 3 years (required)
• FX or Crypto sales: 2 years (required)

Language:

• English (required)
• Bahasa Indonesia (required)