Orm Executive

Education: Any Graduate / Post Graduate

Exp: Fresher’s

Futuready Media is on the lookout for a passionate learner who can manage responses of brands on

social platforms.

MANDATORY SKILLS.

• MS Excel / PowerPoint / Word
• Basic social media knowledge
• Excellent oral & written communication skills

ROTATIONAL SHIFT

• 24 hours operation
• 3 shifts (7 am -3 pm) (3 pm
• 11 pm) (11 pm to 7 am)

Duties and Responsibility
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing

the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional

consumer experience with each contact via Twitter and Facebook.

KEY RESPONSIBILITIES

• Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
• Understand the level of the complaint and analyze and manage online statuses.
• Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
• Maintain TAT within 5 minutes.

Job Types: Full-time, Permanent

Salary: Up to ₹180,000.00 per year

Benefits:

• Paid sick time
• Provident Fund
• Work from home

Schedule:

• Monday to Friday
• Morning shift
• Night shift
• Rotational shift

Work Location: Remote