Service Manager

Stockholm
- HybridWho we’re looking for!
We’re excited to announce an opportunity for a Service Manager!

What does the role look like?

If you are interested in being part of a fantastic team on a great journey this is the place for you. We are now looking for a Service Manager for one or more of our customers to our office in Stockholm.

Do you wish to:

• Be a Service Manager for one or more of our customers?
• Work in between our clients and Banqsoft?
• Ensure a high level of customer satisfaction?
• Ensure that our services are delivered to the quality agreed upon?

To be successful in this role we think you are a Team Player with proven track record of building up relationships. Furthermore, you are result driven, solution oriented as well as structured and have a proactive approach.

We are looking for a service minded person who can challenge customers and Banqsoft at all levels. You have experience of identifying and addressing challenges and problems in which you handle in a structured way.

You are a leader who can build virtual teams and can get resources to collaborate in our own organization. We are looking for a resource who can establish trust and have a high implementation capacity.

What will you be doing?

• Be a contact person for one or more customers and to ensure services are delivered according to agreed quality and profitability
• To be the customers representative inside Banqsoft which means coordination and follow-up on activities internally and to the customer
• Work on client strategies in corporation with Key Account Manager
• Actively contribute to the development of Banqsoft´s delivery towards customers
• Execute client meetings and follow-up and identify actions internally and towards customer
• Support the customer with planning and delivery of IT projects
• Gather customer needs and possibilities as well as communicate these to stakeholders both internally and with the customer
• Ensure effective communication around the customer internally at Banqsoft
• Client negotiations about extensions or changes of Banqsoft´s services

Succeeding the Banqsoft way - Employee DNA

Curiosity: We embrace the 'Why?’. It’s the spark that ignites learning, innovation, and progress

Collaboration: Team players with diverse perspectives have more fun building together

Competence: We're hungry for more! Ever ready for new skills and always seeking to learn

Customer Focus: We're dedicated to enabling our customers' success. We deliver the benefits of technology to make a difference in society, business, and everyday life

We would like to hear from you if you have:

• Bachelor’s degree within IT or finance
• Minimum 5 years of experience from IT, banking and finance
• Experience of Service Management. Delivery Management or similar is of advantage
• Experience of working with international customers
• ITIL experience is a plus
• Excellent verbal and written communication in English and one of the Scandinavian languages
• You’re strongly aligned with our Employee DNA which celebrates curiosity, collaboration, competence, and customer focus.

If you believe this role aligns with your career aspirations, we would very much like to hear from you!

Hybrid working environment

Competitive salary and benefits

Good pension contribution

Profit-sharing model

Collaborative environment

Established Career Paths

Fast-paced and dynamic

International

Flexible hours

Insurance schemes

Referral Program

Health & Fitness

Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.

We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.

We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.

Curiosity

Curiosity drives learning, learning drives innovation and magic happens! 'Why?' is our favourite question.

Collaboration

Team players with diverse perspectives have more fun building together.

Competence

We're hungry for more! Ever ready for new skills and always seeking to learn.

Customer focus

We help our customers succeed. We deliver the benefits of technology to make a difference in society, business and everyday life.