Policy & Procedures Specialist

Job Summary:
We are seeking a detail-oriented and analytical Policy & Procedures Specialist to develop, standardize, and maintain organizational policies and procedures that support operational efficiency, compliance, and governance.

Key Responsibilities:
Policy Development & Documentation:

• Develop, review, and update company policies, procedures, and standard operating procedures (SOPs).
• Ensure all documentation is clear, structured, and aligned with organizational standards.

Process Mapping & Optimization:

• Analyze current business processes to identify gaps, inefficiencies, and opportunities for improvement.
• Design and document workflows, process maps, and operational guidelines.

Governance & Compliance:

• Ensure policies and procedures align with regulatory requirements and internal governance frameworks.
• Support compliance initiatives by maintaining accurate and up-to-date documentation.

Stakeholder Collaboration:

• Work closely with departments (HR, Operations, Finance, Legal, etc.) to gather requirements and validate processes.
• Facilitate workshops and meetings to document and refine procedures.

Training & Communication:

• Support rollout of new or updated policies through training sessions, communication plans, and user guides.
• Ensure employees understand and follow established procedures.

Documentation Control & Maintenance:

• Maintain centralized documentation repositories and version control.
• Ensure proper approval workflows and document lifecycle management.

Continuous Improvement:

• Monitor effectiveness of policies and procedures and recommend enhancements.
• Support process standardization and automation initiatives.

Required Qualifications - Skills & Experience:

• Bachelor’s degree in Business Administration, Management, or a related field.
• 3+ years of experience in policy development, process documentation, or operational excellence roles.
• Strong experience in writing policies, SOPs, and process documentation.
• Experience in process mapping and workflow design.
• Excellent attention to detail and organizational skills.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Experience in Saudi Arabia or GCC regulatory and business environments.
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
• Experience using documentation or process tools (e.g., Visio, Lucidchart, Confluence).
• Background in compliance, governance, or quality assurance is a plus.

Work Environment & Compensation:

• Full-time position with an onsite model.
• Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.
• Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.
• Inclusive culture that values diversity, equity, work-life balance, and employee well-being.